Charm Country 

Please feel free to contact us with any questions at 336-977-1708 or sales@charmcountry.com.
Shipping starts at just $3.95 for First Class Mail.

Please read our Shipping Terms and FAQ

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Frequently Asked Questions:

• Are your items .925 sterling silver? 

            Yes our jewelry is solid .925 sterling silver (not silver plated) except for the stainless steel stretchy Italian charm bracelets and charms.  Our items are stamped .925.

• What size charm bracelet do I need?

            To determine the correct bracelet size, measure the wrist and add 1" to find the length needed.  For babies and toddlers, you probably need a 5" bracelet.  For preschoolers up to about about 7, you probably need a 6".  My 5 year old can not wear a 5" at all.  A 6" dangles quite a bit on her making the adjustable 6" perfect for her.  For teenagers and adults, you probably need a 7" and for plus size you need an 8".  Also available are 9" and 10" adjustable charm bracelets. 

• Can you attach the charms for me?

Yes, we can put the charm bracelet together for you.  Just click on Put my jewelry together on the left.  We charge $0.70 each to put charms on with either jump rings or split rings.  This price includes the split or jump rings so you don't need to buy these.  We recommend the split rings.  You can also designate the order of the charms or any other instructions for putting the bracelet together.  You can also make notes in the comment section upon checkout regarding your order.

• Do I need rings to attach the charms?

            Most of the charms come with rings (although there are some with pendant bails in which case rings are not attached), however, it is recommended that you purchase a nicer quality ring.  The rings that come with the charms are the manufacturer rings and do not close very well.  For greater security, we recommend the split rings which look like tiny key chains.  These are only $0.50 each or $0.70 if we put them on for you.  Please note that you will need two rings to attach the birthstone kids to a charm bracelet but you won't need any rings for these if you want to put them on a necklace.

• How soon can I get my order?

            In most cases, we ship your order out the same day.  You can choose different shipping methods to get your order there when you need it.  Our least expensive method is First Class Shipping but we also offer Priority Mail, Express Mail, and UPS Ground.  We are located in North Carolina so if you are near us, chances are your order will get their quickly even with First Class.  For International Orders, our only method of shipping is USPS First Class.  Packages shipped outside the US have gotten their as quickly as 1 week and as slowly as 4 weeks.  We do have a Standard Ground UPS shipping available for orders shipping to Canada.

• How many charms can I put on a charm bracelet?

            Lots!!  Some people will fill up their charm bracelet on both sides putting two charms for each hole and some people like them quite spaced out.  It just depends on what you like!

• What types of payment do you take?

            We accept Visa, MasterCard, Discover, American Express and PayPal.  We do accept prepayment by money order or personal checks but you will need to wait for the check to clear before the order is sent.  When sending a check or money order, please make it out to IGC (our parent company).  Unfortunately we are not able to offer COD or Net 30 Accounts.

• Can I return the item if I don't like it?

            Yes, we accept returns for any reasons.  The only returns we are unable to accept are items that have been worn, altered or some personalized items.  For personalized bracelets, there is a return fee of $6.00.  For charm bracelets where we attached the charms, the $0.70 attach fee is not refundable.  To return an item, simply include a copy of your invoice and instructions (whether you want to exchange or need a refund) and send to Charmcountry.com, PO Box 131, Laurel Springs, NC 28644.  You do not need an RA number to return something.  We try to process returns quickly but there may be a delay during holiday seasons.

• What if something is on backorder?

        If we are out of stock on an item, we put it on backorder.  The item will be automatically shipped (with no extra shipping charge) when it is available again.  Please notify us if you don't want the backordered item and we will issue a refund.

• What if I want to add something to an order already placed?

        It is no problem to add to your order as long as we haven't shipped it.  When you order has shipped, you will receive an invoice by email with a tracking number if applicable.  Occasionally we have an incorrect email address and that may be why you haven't gotten an invoice.  Other than that, we haven't processed the order yet.  If you place multiple orders online and we can combine them, we will issue a refund or adjust the amount we charge with regard to the shipping charge so that there will be only one shipping charge.

• How is the best way to communicate with your company?

    The best way to communicate with us is through email.  We usually check emails every 10 - 20 minutes during working hours.  Phone messages are only checked once a day.  If you are calling and get our machine, you may also want to email us with any questions or problems so that we can get back to you promptly.   Our email is sales@charmcountry.com and phone number is 336-977-1708.